POLICY

Clients will generally be allowed a 10 minute grace period. Appointments are in high demand and your timely cancellation will allow you, and other clients, access to timely services. Please be aware of our cancellation policies regarding No-Shows, Late-Shows and Same Day Cancellations. 

All clients are required to have a card on file to be able to book appointments. The card(s) you provide, you are providing as your pre-authorized card on file in-case any fees are owed due to the violation of our policies. Please call the location you are booked for to notify the office promptly if you need to cancel, reschedule, or make adjustments to your appointment(s). In the case that your appointment(s) is/are cancelled or adjusted due to the violation of our policies, 100% of your scheduled service(s) will be applied to the card you provided on file.

In order to be respectful of the needs of other clients and avoid cancellation fees, we require that you provide us notice of your cancellation, reschedule or appointment adjustments, a minimum of 24-hours in advance from your scheduled appointment time. Your appointment can only be cancelled over the phone. Any cancellation/reschedule made less than 24hours in advance will result in a charge equal to 50% of the reserved services. 

A “No-Show” is a client who does not show up to their scheduled appointment without canceling a minimum of 24-hours in advance. Failure to be present at your scheduled appointment time without notice, will be recorded in each client’s chart as a “No-Show”. A second occurrence of “No-Show” without reasonable cause may result in additional charge ups rebooking.

A “Same Day or Late Cancellation” applies to appointments cancelled within 24- hours of your confirmed and scheduled appointment time. This applies to cancellations due to being late to your appointment, services being removed or changed from your originally scheduled appointment, or the cancellation of one or more services from your scheduled appointment due to pre and post care negligence. Any cancellation/reschedule made less than 4hours in advance will result in a charge equal to 100% of the reserved services.